Terms of Service

1.Scope of Agreement and AI Consent

These Terms of Service ("Terms") govern your access to and use of Alice Home Intelligence ("Alice," "the Service," "we," "us," or "our") - including the mobile application, web application, platform interfaces, and related services. References to "Alice" or "the Service" throughout these Terms refer to this operating entity.

2.Eligibility, Account Responsibility, and Multi-User Access

Eligibility. You must be at least 18 years of age and hold the complete legal capacity to execute a binding contract to utilize this Service. The Service is configured and intended exclusively for residential properties located within the United States.

Account Responsibility and Password Hygiene. You agree to deliver accurate, current, and verifiable information during account setup. Account access is tied directly to individual credentials. You are entirely responsible for maintaining strong password hygiene and preventing unauthorized credential sharing. You must report any suspected access breaches immediately to support@alicehomeai.com.

Family and Co-Owner Access Liability. The platform allows primary users to provision access permissions for household members, co-owners, or collaborative entities ("Co-Owners"). The primary account holder explicitly assumes full joint and several liability for all actions, uploads, chat interactions, and compliance violations executed by Co-Owners associated with their property dashboard.

3.Description of Service and Relationship Separation

Alice is a data-driven home management platform that permits homeowners, occupants, and property managers to track property specifications, roof dimensions, home systems, and hardware components. The platform supports documenting maintenance occurrences, service logs, and storing warranty and insurance documents within an isolated digital storage infrastructure ("Document Vault").

4.AI Advisory-Only Disclaimers & Emergency Carve-Out

AI Advisory-Only Nature. The Alice Assistant uses a multi-layered retrieval pipeline consisting of semantic embeddings, contextual keyword matching, and large language models to assist with property indexing. The Alice Assistant functions purely as an algorithmic information system. Nothing generated within the App constitutes an on-site engineering assessment, building code clearance, or formal roofing estimate.

Professional Substitution Disclaimer. Alice is not a licensed structural engineer, general construction contractor, licensed plumber, certified electrician, HVAC technician, gas-fitter, or pest-control operator. The AI Features deliver general informational summaries based on uploaded documents. Alice does not verify whether your property complies with your local municipality's current building codes. No message, suggestion, or calculation inside the App constitutes a professional trade inspection or certification. You are responsible for verifying any mechanical step, configuration, or safety-critical workflow with a qualified, on-site licensed professional before executing any physical modifications or repairs.

Life Safety and 911 Carve-Out. The Alice Assistant is completely unrated for emergency scenarios. If you detect the smell of natural gas, observe structural shifting, witness electrical sparking, or experience any threat to life or safety, you explicitly acknowledge that you must immediately abandon interaction with the Service, evacuate the structure, and contact emergency personnel or dial 911 immediately.

5.Third-Party Contractor and Trainer Disclaimers

The Service may offer integrations or connections to external home-service contractors or third-party professional trainers ("Contractors"). Alice is a non-participating platform provider and is not a party to any independent service agreements, scopes of work, or contracts executed between you and such Contractors. We do not warrant the state licensing status, insurance coverages, professional background, or work quality of any external Contractor linked through the App. Your use of third-party Contractor services is at your own risk.

6.User Content Ownership and Operational License Scope

You retain ownership of all text, data, photographs, property metrics, and manufacturer manuals uploaded to the App ("User Content"). By uploading content, you grant Alice a limited, non-exclusive, royalty-free, worldwide license to host, parse, vectorize, cache, and programmatically query your User Content solely to operate the platform and deliver customized AI responses to you. Alice does not share or license User Content or personal chat logs to external entities for the training of general public foundational AI models. This operational license terminates when your account data is deleted from our systems.

7.Acceptable Use and Platform Restrictions

You explicitly agree that you will not, under any circumstances, engage in or permit any third party to perform the following:

• Reverse engineer, decompile, parse, or attempt to extract the underlying service routing, prompt structures, or algorithmic weights powering the App.
• Use automated scrapers, web crawlers, indexers, or scripted bots to harvest content from the App or systematically strain the AI backend.
• Inject malicious prompts designed to bypass safety boundaries, exploit software vulnerabilities, or force code execution errors ("prompt injection attacks").
• Utilize the AI Features to generate content that is inherently fraudulent, defamatory, harassing, or in direct violation of applicable structural safety, roofing safety, or municipal regulations.
• Impersonate any individual, misrepresent your affiliation with a property, or submit fraudulent structural documentation.

8.Device OS-Level Permissions Framework

To deliver specific platform alerts and automated RAG parsing, the App interfaces with your mobile operating system via permission toggles. The precise system triggers and operational costs of disabling these permissions are defined below:

9.Pricing and Trainer Visit Payments

Alice Is Free to Use. During this release, Alice Home Intelligence is offered to homeowners at no cost. There are no monthly or annual subscription fees, no in-app purchases, and no paywalls on core features. Alice reserves the right to introduce paid plans in the future, in which case you will be notified in advance and given the opportunity to review the terms before any charges are incurred.

Trainer Visit Payments. Alice offers an optional service through which homeowners may book an in-home visit by an Alice Trainer to configure and customize the platform. These visits are paid services. When you book a trainer visit, you will see the total charge - including the trainer's fee and any platform service fee - before you confirm the booking.

Payment Processing via Stripe Connect. Trainer visit payments are processed through Stripe, Inc., using the Stripe Connect platform. By booking a paid trainer visit, you authorize Alice to charge your chosen payment method for the total amount disclosed at booking. Stripe holds the funds and disburses the trainer's portion to the trainer's connected account, while Alice retains a platform service fee from each transaction. Stripe's own terms apply to the payment processing portion of the transaction.

Refunds and Cancellations. If a trainer does not show up for a confirmed visit, or if the visit cannot be completed for reasons attributable to the trainer or Alice, you may request a full refund through the App. If you cancel a confirmed visit, refund eligibility may depend on how far in advance the cancellation occurs. The current cancellation policy is displayed in the App at the time of booking.

Disputes. If you believe a charge was incorrect, contact support@alicehomeai.com within thirty (30) days of the charge. Alice will investigate and, where appropriate, issue a refund through Stripe.

App Store Beneficiary Disclaimer. You acknowledge that these Terms are concluded between you and Alice only, and not with Apple, Inc. or Google, LLC. Alice is solely responsible for the App content, system support, and warranty provisions.

10.Termination and Data Deletion Timeline

We may suspend or terminate your access to the Service at any time, with or without cause and with or without notice. Grounds for termination include violation of these Terms, fraudulent activity, or conduct that may harm the Service. You may initiate account termination directly from the profile settings panel within the App at any time. Upon receiving an account deletion request, Alice begins an automated removal sequence. Personal identifiers, transaction records, chat logs, and vectorized document indexes are deleted from our active databases within thirty (30) days. Encrypted backups are retained in a non-queryable state for up to sixty (60) days before being overwritten.

11.Enumeration of Core Third-Party Vendors

To deliver platform operations, the Service relies on infrastructure integrations with the following core vendors:

• Amazon Web Services (AWS). Cloud infrastructure, data partitioning, and database hosting.
• Anthropic, PBC. Enterprise API language modeling and query processing.
• Google, Inc. Mapping infrastructure, identity verification, and Google Places API metadata.
• Apple, Inc. iOS application distribution and native mobile payment routing.
• Stripe, Inc. (Stripe Connect). Payment processing for trainer visit bookings, marketplace fee handling, and trainer payouts.

12.Proprietary Intellectual Property Ownership

The App - including its design, code, search algorithms, visual branding, prompt sets, and original content - is owned by Alice and is protected by copyright, trademark, and intellectual property law. You may not copy, modify, distribute, sell, or create derivative works based on our intellectual property without prior written consent. "Alice" and related logos are trademarks of Alice Home Intelligence, Inc.

13.Complete Disclaimer of Warranties

The Service, including all algorithmic outputs and generated text content, is provided on an "as is" and "as available" basis, without warranties of any kind. To the maximum extent permitted by applicable law, Alice disclaims all warranties, express, implied, statutory, or otherwise, including the implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that the system will operate without interruption or error.

14.Definitive Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall Alice, its parent corporation, subsidiaries, officers, shareholders, or personnel be liable for any indirect, incidental, special, exemplary, or consequential damages whatsoever - including damage to real estate property, water damage, structural damage, personal injury, or loss of data, revenue, or profitability - arising out of or in connection with your reliance on the AI Assistant or any feature of the Service. Alice's total aggregate liability for all claims arising under or relating to the Service shall not exceed the greater of (A) the total amount paid by you to Alice for trainer visits or other paid services during the twelve months preceding the claim, or (B) one hundred US dollars ($100.00 USD).

15.Corporate Indemnification

You agree to defend, hold harmless, and indemnify Alice, its directors, and operational staff against any third-party claims, liabilities, expenses, regulatory fines, or judgments (including reasonable attorneys' fees) arising directly from: (i) your violation of these Terms; (ii) your User Content; (iii) your use of the Service; or (iv) physical actions taken on real estate property, roof assemblies, or building systems based on your reliance on AI-generated text.

16.Governing Law and Dispute Jurisdiction

These Terms, along with all operational system rules, shall be interpreted, executed, and governed exclusively under the laws of the State of Maryland, United States. Both parties explicitly agree that any legal action, dispute resolution, or court proceeding not subject to binding arbitration shall be litigated exclusively within the state or federal courts located in Prince George's County, Maryland.

17.Update Notice and In-App Heads-Up Framework

We reserve the right to modify these Terms at any time. If we make material changes, we will deliver a mandatory, binding heads-up notice displayed as a blocking system modal directly inside the App interface or via your registered email endpoint at least fourteen (14) days before the changes take effect. Continued use of the Service after the 14-day window constitutes acceptance of the updated Terms. In lieu of email, we may deliver binding notices of material changes via an in-app system modal or a mandatory update prompt upon mobile application startup.

18.Corporate Technical Contact Channels

For any legal notices, subscription disputes, or structural compliance claims under these Terms, you may contact our operations team at the following designated endpoints:

• Primary Technical Support: support@alicehomeai.com
• Legal Compliance: legal@alicehomeai.com